freeline-97 - Flipbook - Page 136
Carp
CARPChat
CHAT
NEW DIRECTION
STATEMENT
HOPES TO CLEAR
UP CONFUSION
We woul d like to take a m o m en t to a dd re s s t h e c o n f us i o n
a n d frustration many of yo u h ave ex p e r i e n c e d i n re ce n t
m onths. Legal restrictions a n d o u r re sp o n s i b i l i ty to s a fe g u a rd
c u stomers’ interests have , u n ti l n ow, l i mi te d h ow m u ch we
c o uld share. Today, we wa n t to c l ari f y th e s i t u at i o n , ex p l a i n
t h e steps we are taking, an d o u t li ne wh at t h i s m ea n s fo r yo u .
Like many businesses, we p a r t n ere d wi t h a c o mp any i n
Ch ina to manufacture p ro d u c ts an d m an a g e cri t i c a l sys te m s ,
i n cluding our web si te, a p p s , an d au to p i l o t te c h n o l o g y.
U nfortunately, over time we w i tn e s s ed a d e c l i n e i n p ro d u c t
q u ality and decisions that n o l o n g er a li g n e d w i t h ou r va l u e s .
To protect the reputation an d f u tu re o f N ew D i re c t io n Ta c k l e ,
o u r owner began the proce ss o f e n di n g t h i s p a rt n e r sh i p .
Before that transition cou ld b e c o mp l e te d, o u r fo r m e r p ar t n e r
to ok damaging steps: they b lo c ke d o u r ac c e s s to o u r we b s i te ,
a p ps, and autopilot syste ms , an d eve n th re a te n e d to c u t o f f
a u topilot access for custom er s wo rl dw i d e. T h e s e a c t i o n s we re
FREELINE 2 4
